Our Services Working To Revitalize the Neighborhood...
The streets, sidewalks, public spaces and plazas embody our neighborhood, keeping them clean, and safe are key components to making the neighborhood welcoming, comfortable and a great place for friends to meet. Clean Public SpacesThe Castro/Upper Market CBD expends more than half its resources on maintaining clean sidewalks and other public spaces in the district. The CBD picks up trash, ensures the removal of large items and other debris left on the sidewalk, operates a graffiti abatement program, steam cleans the sidewalks, reports suspicious behavior to SFPD, reports hazardous situations to the City for repair, operates a dispatch service, and generally acts as an extra set of eyes and ears on the street 365 days a year.
The CBD produces detailed monthly reports on these important services. These reports contain a narrative and detailed photographs of the work performed.
Hours of Operation: (The schedule may vary based on need.)
Monday - Friday 6:00 a.m. - 3:00 p.m.
Saturday, Sunday 7:00 a.m. - 3:00 p.m. Call (415) 559-8492 For Needed Cleaning Related Services- Sweeping sidewalks and gutter areas
- Graffiti removal
- Poster/flyer/sticker removal
- Tree well maintenance
- Repaint poles, other stationary items
- Special events cleaning and maintenance services
- Monthly report
Community Guide Program20 Hours of Community Guide Services will be provided in the Castro/Upper Market CBD area. Community Guide will move throughout the district, focusing on “hot spots” as determined by the CBD and MJM. Guides wear approved uniforms with the Castro CBD logo. The role of the Community Guide is to serve as “good will ambassadors,” providing critical neighborhood information, giving directions, and connecting those in need to appropriate social or supportive services. The Guides are a friendly resource to improve the experience of all Castro users, residents, and visitors. Guides are also responsible for immediately reporting crime to the Dispatch Center and also reporting to the Dispatch Center any maintenance issues including burned-out streetlights, damaged news racks, and potholes in sidewalks. - Community Guides can be accessed by calling the CBD Dispatch: 559-8492.
- The Community Guides will be equipped with two-way radios.
- The Community Guides will provide social service assistance to individuals in need throughout the district. The Community Guide will call Dispatch to assist with providing resource information and making calls to connect those in need with social services.
- The Community Guides will also walk the district to ensure for the safe passage of pedestrians in the district. Community Guides will create and maintain a friendly and hospitable environment by directing pedestrians to civic, shopping and business destinations.
- The Community Guides will report crime to the dispatch immediately and communicate safety issues with the members of the SFPD who are patrolling the district.
- The Community Guides will be knowledgeable about the properties and businesses in the district as well as City of San Francisco’s sights and attractions. The Dispatcher can also look up information for the Community Guide.
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